Emergency services over IP-based communications has improved, thanks to improvements in technology and FCC regulations requiring providers to offer E911 services. Since VoIP services can be used from any Internet connected device, there are many challenges surrounding emergency services and some of the myths associated with E911 can be confusing. Your customers rely on this service and it's important to make them aware of the myths still floating around about E911 over VoIP.
Technology moves at such a rapid pace, it can be difficult to keep up. If you’re the CEO or CIO of a VoIP provider there are so many moving parts to your client’s business. Communication technology should be one of the least of your concerns, so working with a VoIP DID provider can help organize your communications process so you can focus on running your business.
SMS is a great tool to deliver short messages over mobile networks and business SMS solutions are a popular service for VoIP providers. They’ve evolved from just text messaging; though that’s still its bread and butter. Here’s what your boss wants to know about SMS solutions.
VoIP services have grown in popularity over the last several years, in fact, about 48 million connection were served over VoIP in 2013 according to the FCC. Knowing that VoIP services are increasing in popularity, this past week, the FCC modernized its rules with its FCC VoIP order regarding interconnected VOIP providers and their ability to acquire phone numbers.
Topics: VoIP Service Provider
VOIP providers can no longer rely on offering one service and rely on that revenue to survive. In the age of the ‘bundle’, it’s important that Telco’s and VOIP service providers provide multiple services and infrastructure for their customers. If you’re not meeting your customer’s needs, it’s possible they’ll leave to seek out a provider that can. This is also known as churn.
As VoIP services continue to evolve, the demand for custom voice and business SMS applications will continue to grow. Your ability to grow as a VOIP provider will rest on your ability to keep up with that demand. Knowing what your customers, as well as potential customers are looking for, you’ll be in a great position to succeed and impact your bottom line. So, the question is; what types of applications should I develop? What are those uses cases?
In one of our recent blog posts, we mentioned security threats that you should be monitoring on your company’s network. Threats can be a nuisance, especially if they lead to network downtime, which can have an adverse effect on your customer’s satisfaction. When it comes to these threats, what’s the best way to handle them? What can you do to avoid these voip security threats?
VoIP has gained wide acceptance over the last several years that it has become a common form of technology. When it came to security, it seemed to rely on the Apple Computer theory that no one could hack the system, or was really interested in doing so since the usage population was low. Well, that has changed, and security has become an issue since most within the telecom industry think IP-based communications will replace the POTS (plain old telephone system).
So that begs the question; what security threats should I be on the lookout for?
As a hosted VoIP provider, you’re already offering an advanced technology to your customers. Your customers have recognized the value in the technology and your services, but what about new customers, or your existing customers that want to expand their business and services with you? Are you able to deliver? Here are some tools you’ll want to have handy to keep up with the demands of the VOIP industry.
Not too long ago, we discussed how the quality of your VoIP network can negatively impact your business. As a hosted VoIP provider, it's extremely important to ensure your network can take on the large amount of traffic. In this post, we'll outline some tips on how you can improve the quality of your VoIP network.