Best Practices To Follow for VoIP Providers

Posted by Mike Woellert on Sep 2, 2015 3:00:00 PM

As VoIP continues to grow, it’s becoming more important that hosted VoIP providers implement a set of best practices to maintain and grow their business. Not only will this keep your customers satisfied, it will help you get the most of out of your VoIP network while being proactive to troubleshoot or implement any changes that are necessary.


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Topics: VoIP Service Provider, VoIP, VoIP Business Service

Five Ways WebRTC is Facilitating the Evolution of VoIP

Posted by Mike Woellert on Aug 21, 2015 3:00:00 PM

Web technologies are always evolving with newer iterations.

HTML has evolved with HTML5 to improve video and audio playback, due in part to abandoning Flash. SMS continues to evolve with multi-media messaging and the ability to use voice in SMS applications. VoIP is experiencing a resurgence with webRTC.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, webRTC

How to Buy Phone Numbers in Bulk

Posted by Tom White on Aug 13, 2015 4:21:00 PM

Bulk DID phone numbers are critical to any businesses success. 

It’s essential to all communications, especially for sales and customer service teams. When it comes tcall tracking analytics, bulk DIDs are an invaluable asset to tracking return on investment (ROI). It helps you understand the volume and success of a certain campaign, while being able to make adjustments to your strategies.

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Topics: VoIP, Telecommunications, wholesale did, did phone numbers

4 Current Myths of E911 VoIP Services Dispelled

Posted by Mike Woellert on Jul 30, 2015 2:30:00 PM

Emergency services over IP-based communications has improved, thanks to improvements in technology and FCC regulations requiring providers to offer E911 services. Since VoIP services can be used from any Internet connected device, there are many challenges surrounding emergency services and some of the myths associated with E911 can be confusing. Your customers rely on this service and it's important to make them aware of the myths still floating around about E911 over VoIP.

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Topics: VoIP Service Provider, VoIP Business Service, E911, E911 Services

The Business Advantage of Using DID VoIP Phone Numbers

Posted by Mike Woellert on Jul 23, 2015 10:30:00 AM

Technology moves at such a rapid pace, it can be difficult to keep up. If you’re the CEO or CIO of a VoIP provider there are so many moving parts to your client’s business. Communication technology should be one of the least of your concerns, so working with a VoIP DID provider can help organize your communications process so you can focus on running your business.

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Topics: VoIP Service Provider, Telecommunications, wholesale did, did phone numbers

SMS Solutions Your Boss Wants You To Implement Now

Posted by Mike Woellert on Jul 17, 2015 11:30:00 AM

SMS is a great tool to deliver short messages over mobile networks and business SMS solutions are a popular service for VoIP providers. They’ve evolved from just text messaging; though that’s still its bread and butter. Here’s what your boss wants to know about SMS solutions.

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Topics: SMS Solutions, SMS Service Provider, SMS

Shining a Light On the FCC VoIP Order for VoIP Providers

Posted by Mike Woellert on Jul 9, 2015 2:00:00 PM

VoIP services have grown in popularity over the last several years, in fact, about 48 million connection were served over VoIP in 2013 according to the FCC. Knowing that VoIP services are increasing in popularity, this past week, the FCC modernized its rules with its FCC VoIP order regarding interconnected VOIP providers and their ability to acquire phone numbers.

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Topics: VoIP Service Provider

Client Churn the Achilles' Heel for VOIP Providers and How to Avoid It

Posted by Mike Woellert on Jun 19, 2015 10:00:00 AM

VOIP providers can no longer rely on offering one service and rely on that revenue to survive. In the age of the ‘bundle’, it’s important that Telco’s and VOIP service providers provide multiple services and infrastructure for their customers. If you’re not meeting your customer’s needs, it’s possible they’ll leave to seek out a provider that can. This is also known as churn.

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Topics: VoIP Service Provider, VoIP, hosted voip providers, VoIP Business Service

4 Use Cases for Voice and SMS Solutions

Posted by Mike Woellert on Jun 11, 2015 10:00:00 AM

As VoIP services continue to evolve, the demand for custom voice and business SMS applications will continue to grow. Your ability to grow as a VOIP provider will rest on your ability to keep up with that demand. Knowing what your customers, as well as potential customers are looking for, you’ll be in a great position to succeed and impact your bottom line. So, the question is; what types of applications should I develop? What are those uses cases?

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Topics: SMS Solutions, SMS Service Provider, SMS, SMS Applications

5 Ways to Prevent Security Threats On Your VoIP Network

Posted by Mike Woellert on Jun 4, 2015 11:00:00 AM

In one of our recent blog posts, we mentioned security threats that you should be monitoring on your company’s network. Threats can be a nuisance, especially if they lead to network downtime, which can have an adverse effect on your customer’s satisfaction. When it comes to these threats, what’s the best way to handle them? What can you do to avoid these voip security threats?

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Topics: VoIP, VoIP Business Service, voip security