Client Churn the Achilles' Heel for VOIP Providers and How to Avoid It

Posted by Mike Woellert on Jun 19, 2015 10:00:00 AM

VOIP providers can no longer rely on offering one service and rely on that revenue to survive. In the age of the ‘bundle’, it’s important that Telco’s and VOIP service providers provide multiple services and infrastructure for their customers. If you’re not meeting your customer’s needs, it’s possible they’ll leave to seek out a provider that can. This is also known as churn.

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Topics: VoIP Service Provider, VoIP, hosted voip providers, VoIP Business Service

4 Use Cases for Voice and SMS Solutions

Posted by Mike Woellert on Jun 11, 2015 10:00:00 AM

As VoIP services continue to evolve, the demand for custom voice and business SMS applications will continue to grow. Your ability to grow as a VOIP provider will rest on your ability to keep up with that demand. Knowing what your customers, as well as potential customers are looking for, you’ll be in a great position to succeed and impact your bottom line. So, the question is; what types of applications should I develop? What are those uses cases?

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Topics: SMS Solutions, SMS Service Provider, SMS, SMS Applications

5 Ways to Prevent Security Threats On Your VoIP Network

Posted by Mike Woellert on Jun 4, 2015 11:00:00 AM

In one of our recent blog posts, we mentioned security threats that you should be monitoring on your company’s network. Threats can be a nuisance, especially if they lead to network downtime, which can have an adverse effect on your customer’s satisfaction. When it comes to these threats, what’s the best way to handle them? What can you do to avoid these voip security threats?

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Topics: VoIP, VoIP Business Service, voip security

5 VoIP Security Threats to Protect Yourself Against

Posted by Mike Woellert on May 22, 2015 9:00:00 AM

VoIP has gained wide acceptance over the last several years that it has become a common form of technology. When it came to security, it seemed to rely on the Apple Computer theory that no one could hack the system, or was really interested in doing so since the usage population was low. Well, that has changed, and security has become an issue since most within the telecom industry think IP-based communications will replace the POTS (plain old telephone system).

So that begs the question; what security threats should I be on the lookout for?

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Topics: VoIP Service Provider, VoIP, voip security

5 Tools Everyone in VoIP Industry Should Be Using

Posted by Mike Woellert on May 15, 2015 11:00:00 AM

As a hosted VoIP provider, you’re already offering an advanced technology to your customers. Your customers have recognized the value in the technology and your services, but what about new customers, or your existing customers that want to expand their business and services with you? Are you able to deliver? Here are some tools you’ll want to have handy to keep up with the demands of the VOIP industry.


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Topics: VoIP, hosted voip providers

3 Steps To Ensure High Voice Quality as a VoIP Provider

Posted by Mike Woellert on May 8, 2015 10:00:00 AM

Not too long ago, we Steps to take ensure high voice quality as a VOIP providerdiscussed how the quality of your VoIP network can negatively impact your business. As a hosted VoIP provider, it's extremely important to ensure your network can take on the large amount of traffic. In this post, we'll outline some tips on how you can improve the quality of your VoIP network.

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Topics: VoIP Service Provider, VoIP, hosted voip providers, VoIP Business Service

The Ultimate Cheat Sheet for PSTN vs. VoIP

Posted by Tom White on Apr 30, 2015 11:00:00 AM

It would be premature to announce the death of the land-line telephone system, or public switched telephone network (PSTN). Its popularity among businesses and other organizations is certainly waning, and for good reason.

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Topics: VoIP Service Provider, Telecommunications, Integrated VoIP Services

21 Common VoIP Error Codes

Posted by Mike Woellert on Apr 24, 2015 10:00:00 AM

When it comes to your customers making calls, error codes may pop up. We hope it’s rare, but it can happen on occasion. You might receive a call that says, “Your call could not be completed” followed by a 3-digit code. Now, you may already be familiar with these codes, like 403 or 404, as they are common among the Internet. These SIP response codes are an extension to HTTP response codes.

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Topics: VoIP Service Provider, VoIP, VoIP Business Service, Origination

ILEC vs CLEC: What the Government Doesn’t Want You to Know

Posted by Tom White on Apr 17, 2015 1:16:00 PM

Today, there are only three major ILEC’s operating in the U.S.  These companies include Verizon, AT&T, CenturyLink (purchased Qwest in 2010), which is the result of the consolidation of Baby Bells formed under the 1996 Telecommunications Act. The regional bell operating companies (RBOCs) continue to change and evolve over time through corporate acquisitions and updates to FCC regulations and law. 

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Topics: Telecommunications, VoIP Service Carriers

How VoIP Providers Supercharge Business with OTT Communications

Posted by Mike Woellert on Apr 2, 2015 12:00:00 PM


As the Internet opens up and bandwidth increases, third-party providers are taking advantage by offering Over-The-Top services. What are they exactly? If you refer to our Glossary page, OTT is the delivery of audio, video or other media over the Internet without multiple systems or providers in control of the distribution of content. A company like Netflix is considered an Over-The-Top service provider. So, how can these types of services give your business a boost?

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Topics: SMS Solutions, hosted voip providers, Over-The-Top Communications